Privacy Policy

1. Introduction

House of Spells Marketplace ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our marketplace platform.

By using our service, you agree to the collection and use of information in accordance with this policy. We comply with the California Consumer Privacy Act (CCPA) and other applicable US data protection laws.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name, email address, and contact information
• Country and location information
• Phone number and WhatsApp number (if provided)
• Preferred communication method
• Payment and billing information
• Shipping addresses
• Account preferences and settings

2.2 Automatically Collected Information

We automatically collect certain information when you use our service:

• IP address and geolocation data
• Browser type and version
• Device information
• Usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for various purposes:

• To provide, maintain, and improve our services
• To process transactions and manage orders
• To communicate with you about your account and orders
• To send marketing communications (with your consent)
• To personalize your experience
• To detect and prevent fraud
• To comply with legal obligations
• To analyze usage patterns and improve our platform

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information.

4.1 Types of Cookies

• Essential Cookies: Required for the website to function. These cannot be disabled.
• Marketing Cookies: Used to deliver personalized advertisements and track campaign performance. These require your consent.
• Analytics Cookies: Help us understand how visitors interact with our website. These require your consent.

You can manage your cookie preferences at any time through your account settings or the cookie banner.

5. Data Sharing and Disclosure

We may share your information in the following circumstances:

• With sellers when you place an order (order details only)
• With payment processors to process transactions
• With shipping providers to fulfill orders
• With service providers who assist in our operations
• When required by law or to protect our rights
• In connection with a business transfer or merger

We do not sell your personal information to third parties for their marketing purposes.

6. Your Privacy Rights

Under applicable US privacy laws (including CCPA), you have the following rights:

• Right to Know: Request disclosure of the personal information we collect, use, and share
• Right to Delete: Request deletion of your personal data
• Right to Correct: Correct inaccurate personal information
• Right to Opt-Out: Opt out of the sale or sharing of your personal information
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights
• Right to Withdraw Consent: Withdraw consent at any time

You can exercise these rights through the Do Not Sell or Share page or by contacting us directly.

7. Do Not Sell or Share My Personal Information

We do not sell your personal information in exchange for monetary consideration. Under CCPA, "sharing" includes disclosing personal information for cross-context behavioral advertising. You have the right to opt out of any such sharing.

To exercise this right, visit our Do Not Sell or Share My Personal Information page to submit your opt-out request, or contact us at privacy@houseofspells.com.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Order history may be retained for legal and accounting purposes even after account deletion.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Children's Privacy

Our service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: